Create and Manage Subusers
Learn how to create subusers and track stamps and rewards issued by each staff member & across multiple locations.
Paul Tomes avatar
Written by Paul Tomes
Updated over a week ago

This feature is only available with the Growth and Ultimate plan.

Growth users can have up to 10 active subusers.
Ultimate users can have up to 50 subusers.

What are subusers?

Subusers allow you to provide staff with unique usernames and passwords to log in to the Loopy Loyalty digital stamper app. We recommend creating subusers for different staff members to track stamps and rewards issued by each employee.

Create a subuser

1 - Log in to Loopy Loyalty and click on the Subusers icon in the left hand menu.

2 - Click on 'Create Subuser' to create a subuser.

3 - Type in a username (must be unique) and password (minimum of 6 characters). Add in additional notes if required. If you have saved a location in 'Settings', you can also assign this subuser to a location for better tracking.

Note: usernames cannot be reused even if you delete that subuser.

Managing and Updating a subuser

If you want to update a subuser's password, the notes or location associated with that subuser, here's how.

1 - Go to the Subusers page and click on 'Actions'.

2 - Click on 'Edit Subuser' and make any changes necessary. Then click the 'Update Subuser' button to save your changes.

3 - You can also activate, deactivate, and delete subusers. Click on the 'Manage' tab to make any changes.

  • Activated subusers: allowed to log in to the stamper app. This number counts towards the total number of active subusers - up to 10 for the Growth plan and up to 50 for the Ultimate plan.

  • Deactivated subusers:  cannot log in to the stamper app but their record is still listed in Loopy Loyalty. You can activate this subuser at any time and can have as many deactivated subusers as you want.

  • Deleted: subusers cannot log in to the stamper app and they will no longer appear in your list of subusers. You cannot reuse usernames that have been deleted.

Logging into the Stamper App

1 - Open the digital stamper app. Type in your Loopy Loyalty account username + subuser username.

Format: MasterUsername+SubuserUsername

For example: abbajava+wendy.

Then type in your password and log in.

Note: Subusers can only log in to the Loopy Loyalty digital stamper app. Subusers cannot log in to the Loopy Loyalty App online (

Viewing Subusers' Activity

1 - Log in to your Loopy Loyalty account and click on 'Manage' for your card design.

2 - The Overview page displays a list of latest transactions. Click on an event name. You will then see details on that event, including the user or subuser that is linked to that event.

3 - You can also see subuser transactions on the Insights page. Click on the 'Insights' tab.

4 - Scroll down to see the full list of transactions. The column 'User' will tell you which user it came from - your main Loopy Loyalty account or a subuser account.

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