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Create and Manage Subusers

Learn how to create subusers and track stamps and rewards issued by each staff member & across multiple locations.

Paul Tomes avatar
Written by Paul Tomes
Updated today

What are Subusers?

Subusers allow you to provide staff with unique usernames and passwords to log in to the Loopy Loyalty digital stamper app. We recommend creating subusers for different staff members to track stamps and rewards issued by each employee.

  • Starter Plan subscribers can have up to 3 active subusers

  • Growth Plan subscribers can have up to 10 active subusers.

  • Ultimate Plan subscribers can have up to 50 active subusers.

If you need more than 50 active subusers please get in touch.


Terminology

Subuser

A unique username and password created to allow staff members to log in to the Loopy Loyalty digital stamper app. It allows you to track stamps and rewards issued by each employee.

Master User

The main account holder for a Loopy Loyalty subscription, which has the ability to create, manage, and delete subusers.

Stamper App

The mobile application used by subusers and master users to issue digital stamps and rewards to customers.

Active Subuser

A subuser account that is currently enabled and can be used to log in to the digital stamper app. This number is limited by your Loopy Loyalty plan.

Deactivated Subuser

A subuser account that has been disabled, preventing them from logging into the stamper app. Their record is retained and can be reactivated at any time.

Deleted Subuser

A subuser account that has been permanently removed from your account. The username cannot be reused.


Why use Subusers?

With Subusers, you can invite team members and staff to use the Loopy Loyalty Stamper app, improving efficiency and productivity.

Here's what you can expect

Improved Team Collaboration

Easily grant access to team members to the Loopy Loyalty stamper app.

Delegated Management

Permit your team members to use the Loopy Loyalty stamper app on their own device.

Increase Efficiency

Empower your team members to handle scanning, stamping and reward tasks, saving time for other priorities.

Enhanced security

Maintain control with the ability to grant and revoke access as needed.

Performance Insights

See who's serving the most customers by monitoring their stamps and rewards given. Gain valuable insights into their contributions to your loyalty program's success.


How to use Subusers

Creating Subusers

Navigate to the Subuser Page

Log in to Loopy Loyalty and click on the Subusers icon in the left hand menu.

Create Subuser

Click on 'Create Subuser' to create a subuser.

Add Subuser details

Type in a username (must be unique) and password (minimum of 6 characters). Add in additional notes if required. If you have saved a location in 'Settings', you can also assign this subuser to a location for better tracking.

Note: usernames cannot be reused even if you delete that subuser.

Managing Subusers

If you want to update a subuser's password, the notes or location associated with that subuser, here's how.

Navigate to the Subuser Page

Go to the Subusers page and click on 'Actions'.

Edit A Subuser

Click on the 'Edit Subuser' button and make any changes necessary. Then click the 'Update Subuser' button to save your changes.

Activate, Deactivate and Delete Subusers

You can also activate, deactivate, and delete subusers. Click on the 'Manage' tab to make any changes.

  • Activated subusers: allowed to log in to the stamper app. This number counts towards the total number of active subusers - up to 3 for Starter plan, up to 10 for the Growth plan and up to 50 for the Ultimate plan.

  • Deactivated subusers:  cannot log in to the stamper app but their record is still listed in Loopy Loyalty. You can activate this subuser at any time and can have as many deactivated subusers as you want.

  • Deleted: subusers cannot log in to the stamper app and they will no longer appear in your list of subusers. You cannot reuse usernames that have been deleted.

Logging in to the Stamper app as a Subuser

Log in

Open the digital stamper app. Type in your Loopy Loyalty account username + subuser username.

Format: MasterUsername+SubuserUsername

For example: abbajava+wendy.

Then type in your password and log in.

​Note: Subusers can only log in to the Loopy Loyalty digital stamper app. Subusers cannot log in to the Loopy Loyalty App online (https://app.loopyloyalty.com/).

Viewing Subusers Activity

Click on Manage

Log in to your Loopy Loyalty account and click on 'Manage' for your card design.

View Transactions

The Overview page displays a list of latest transactions. Click on an event name. You will then see details on that event, including the user or subuser that is linked to that event.

Subuser Insights

You can also see subuser transactions on the Insights page. Click on the 'Insights' tab.

View the User Column

Scroll down to see the full list of transactions. The column 'User' will tell you which user it came from - your main Loopy Loyalty account or a subuser account.

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