Ensure the same customer does not enrol in your loyalty program more than once by enabling unique customer enrolments.
This feature is only available with the Ultimate plan.
Terminology
Unique Customer Enrolments
A feature that ensures a customer cannot enrol in a loyalty program more than once.
Data Tab
A section within the Edit screen of the designer where you can manage data settings.
Unique Fields
Specific data fields, such as email or mobile number, that are used to identify and prevent duplicate customer enrolments.
Ultimate plan
The subscription tier required to access the Unique Customer Enrolments feature.
Enabling Unique Customer Enrolments
Navigate to the Data Tab
Go to the 'Data' tab in the 'Edit' screen in the designer.
Enable Unique Customer Enrolments
Determine which fields you want to collect from customers and then toggle on 'Unique Customer Enrolments'.
Select Unique Fields to be used
Select up to 3 unique fields. In this example, we will select email and mobile number to be the unique identifiers. This means that a person cannot sign up with the same email or mobile number.
Toggle 'Enable' for the field you select as unique, and select the field in the dropdown. Note that this will pull from your Data Collection table above. Please ensure you've selected the correct format.
Once You Activate Your Card Design
You will NOT be able to add any more unique fields to check against.
If you disable a field, you will NOT be able to enable it again.
If you disable the Unique Customer Enrolments feature entirely, you will NOT be able to enable it again.
What Happens If a Customer Signs up With the Same Data
Customers who try to sign up for your loyalty card with a field (e.g. email, mobile number) that already exists will receive an error message.
Deleting a customer or modifying their unique details (i.e email, mobile number) will make their original information available for a new sign-up.